Hey Beaus & Belles!
First off - congratulations! You are making plans for a special celebration, and we are THRILLED for you. Our mission here at Dishie is to encourage the authentic celebration of life through through tables reflective of the unique heart & heritage of each host - and we LOVE and are HONORED to come alongside you in your most special moments in life.
The thing about these once-in-a-lifetime celebrations are that you go through them ONCE in a lifetime! Know that no one expects you to be a pro at planning these things (unless, you are actually, a professional event planner, lol.)
We love being a helpful resource to our VIP hosts, and hope you may find the answers listed below to our most frequently asked questions helpful to you as you start your journey in planning this celebration.
If you any any other questions that were not answered here, comment them below and we will make sure to add them in! XO!
How does renting from you work?
We LOVE working with our VIP hosts to design the most amazing tablescapes and dinners! First - connect with us either via our contact form, via phone call or text to (321)-2-DISHIE, via email at email@example.com, or even via a DM on social media! Either send us all your details, inspo pics, and a list of the specific pieces you'd like to book from our inventory, or, if you don't have quite that specific of an idea yet and would like some design help, just gush about how you want your wedding to look and feel like!
We will reach out to you and work with you to build your complimentary design proposal, completely customized to your wedding design, theme, and menu needs.
To book, we require a 50% booking retainer and signed service contract, with payment in full due no later than 14 days prior to the event; anytime after is subject to rush fees.
What happens if I book and my attendance changes last minute/I need to make inventory changes?
We totally get it - the RSVP struggle is real! This happens all the time, and we fully expect your attendance count to change as you get closer to your date! If there are any changes to the order, they can be made free of charge between date of booking and 14 days prior to the event, when final attendance count and payment are required.
Do you deliver? What about set up?
Dishie is a full service rental company, meaning we both deliver and set up our rentals to secure that we are leaving a table designed completely to the wishes of our clients. Simply put, the Dishie you book, is the Dishie you get, and our team works hard ensure this! We love partnering with catering companies and simply ask that our items are rinsed free of food and neatly stacked back in our provided bins - we will pick up at the end of the night and take care of all the washing. Easy peasy!
We currently offer our services to the greater Central Florida area centered around Orlando and Middle Tennessee centered around Nashville.
Can I pick the items up myself?
Currently, we only offer in person pick up to professionals in the wedding industry that have smaller rental orders. We also reserve the right to approve pick up on a case-by-case basis (so feel free to ask!)
How long is your rental period?
If you have early access to your venue, we are happy to set up the night before and pick up the next day, but most events are same day delivery & pick up. For smaller, pick up orders, we offer a generous 72hr rental period.
What happens if something breaks?!
We get it, it happens! I can't tell you how many items I've accidentally booty-bumped and broken something - let's chat another time about I'm the most clutzy person I know and fell into owning a china rental company, k?!
But all that said, we won't be upset and the first broken item is our gift to you . ;)
After that however, we will have to charge a replacement fee of $20 per damaged dish, $10 per damaged glass, and $5 per damaged piece of flatware. This is all covered in our service contract.
Do you offer anything other than tableware?
Most everything in our inventory is listed on our website, but we occasionally have new additions that haven't made it on there yet! Feel free to send us your requests! However our specialty and focus is tableware!
We have a list a long list of besties who are awesome and provide a variety of services like planning, linen rental, furniture rental, custom signage, floral, etc. and would love to send our suggestions your way! Feel free to ask us anything.
Do you participate in photo shoots?
Photo shoots our are FAVORITE way to network and get to know like-minded industry professionals. We LOVE creating beauty alongside others, and love participating in styled shoots! However, they are also A LOT of work, so we are currently accepting a very limited amount of shoots per season.
What if I need to cancel my order?
Your 50% booking retainer is non-refundable simply because those items have been reserved and unavailable for other customers on that date. However, we will always try to work with you on a case by case basis.
Can I sell you my grandma/mom/aunt's china collection?
We are not currently growing our vintage inventory, but maybe it's too pretty for us to pass up? Send us an email and we will let you know!
Can I buy items for my house/biz from your collection?
YES! Our vintage collections are not currently for sale, but we may are selling our Luxe flatware collections for wholesale orders! Let us know if you'd like a quote by sending an email to firstname.lastname@example.org.